They sent paperwork for a FMLA continuous leave, following my claim denial. My short term disability claim was denied and it was at the hands of the negligent, incompetent employees at New York Life Insurance Company. I had tried speaking to a customer advocate team member but no body was willing to help answer any of my questions. My claim manager not in the office the multiple times I called and left messages. Immediately following the denial I reached out several more times. I never received any phone calls back regarding my short term disability claim. I even had a customer solutions advocate send them an urgent email saying I needed them to return my call. Once again I reached out to my Claim manager to find out what was needed. I, then received a notice in the mail that some information was missing regarding the paperwork my provider sent over. I had called after that multiple times to check the status of my claim and left various voicemails with my claim manager *******, who never returned my phone calls. Finally after calling for the 5th time and my providers office never receiving anything, the woman I spoke to said they never faxed anything over during the times I had called and asked, so this time they finally sent it right away as I was adamant about my provider receiving the paperwork in a timely manner. I had contacted them several times during my leave to have the paperwork faxed to my providers office. I have had continuous problems with this company regarding my short term disability and FMLA paperwork. I would give this company a zero if it was possible. A journalist from Bloomberg interviewed me about a story concerning problems people w/ ** illness have with getting disability benefits and ********* contacted them and they declined to respond. It took about a year to get ** ************ term disability approved. A completely separate illness that had nothing to do with the illnesses I was seeking Short Term disability for. They added OTHER medical records and an x-ray into the denial even though those records * the x-ray were for pneumonia. I asked ** PCP why he said something they quoted in the denial and he was livid because he said he didnt say that. Prior to getting an attorney,they would send letters with a deadline date that was for after I even got the letter.Their denial of ** Short term disability was incorrect * cherry picked. My doctor sent them information multiple times and the reps would say they have received anything. I ended up having to hire an attorney and as soon as I did, they will respond back to her either the same day or next day. The Reps give ALL different information and ** Case Manager would not return ** calls. I have a notebook w/ 7+ pages - front and back - of times Ive called the Reps * ** Case Manager. The left hand doesnt know what the right hand is doing.
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